Privacy Policy

Privacy Policy for Sure Loans

 

Sure Loans is committed to safeguarding Your privacy and ensuring that Your personal information is processed lawfully, transparently and securely. This Privacy Policy explains how Your personal information is collected, used, stored and disclosed when You use our Website.

This Privacy Policy applies to all pages and services offered on the SureLoans.co.za Website.

1. Information We Collect

We may collect personal information that You voluntarily provide, including:

  • Name and surname

  • Title

  • Date of birth

  • Country of residence and nearest city

  • Contact numbers

  • Email address

  • Information relating to Your requested product

  • Non personal browsing habits and click patterns

  • IP address

We may also collect technical information related to Your visit, including:

  • Your Internet service provider

  • The IP address used to access the Website

  • Date and time of access

  • Pages viewed

  • The website that referred You to our Website

This information helps us improve the Website, understand user behaviour and administer the Website.

2. How We Use Your Information

Personal information may be used for the following purposes:

  • To provide You with competitive quotations for the product You requested

  • To forward Your details to our partners who may contact You directly

  • To administer and support Your use of the Website

  • To communicate with You regarding services, special offers, promotions and marketing initiatives of ours or of our affiliates

  • To comply with legal requirements

  • To compile non personal statistical information about browsing patterns and access trends

  • To store and reuse Your information for a reasonable period in order to provide our services

If our business is sold, Your information may be shared with the purchaser so that they may communicate with You regarding their services and marketing initiatives.

3. Legal Basis for Processing Personal Information

We process personal information on one or more of the following legal bases:

Your consent

Given voluntarily when You enter Your information into our online forms.

Legitimate interests

To match You with suitable partners and provide lead generation services.

Legal obligations

Where the law requires certain information to be retained or disclosed.

4. When We Share Your Information

We may share Your personal information only in the following circumstances:

  • With partners who require the information to provide quotes for the product You requested

  • With employees or agents who require the information to carry out their duties

  • With a purchaser if our business is sold

  • Where required by law

  • With third parties who have entered into agreements to protect the confidentiality of Your information in accordance with POPIA

  • With affiliates who find you suitable for other services or products

We will not disclose Your personal information for any other purpose without providing notice and an opportunity for You to consent.

5. Storage and Cross Border Transfer

We may store Your personal information in countries outside South Africa where data protection laws are equivalent to or stricter than POPIA. These countries may include the United Kingdom and the United States of America.

6. How We Protect Your Information

We take reasonable steps to safeguard Your information. However, no method of transmission over the Internet is fully secure, and we cannot guarantee that information provided by You is entirely safe from interception.

7. Cookies and Tracking Technology

The Website may use cookies and tracking technology to:

  • Analyse Website usage

  • Improve functionality and performance

  • Customise user experience

  • Collect statistical information

Personal information is not collected through cookies unless You have previously provided this information. By using the Website, You consent to the use of cookies.

We use Google Analytics and Google Ads services provided by Google LLC. These services use cookies and similar technologies to collect and analyse information about Your use of our Website. This data may include Your device information, IP address, browsing behaviour and interactions with our Website. Google may also collect data about Your activity across websites and apps that use Google’s services. For more information on how Google collects and processes data, please visit: https://policies.google.com/technologies/partner-sites

We use Google Analytics to understand Website traffic, user behaviour and to improve our services. We may also use Google Ads, including remarketing and advertising reporting features, which enable us to show relevant ads across the internet. Google and third party vendors may use cookies to serve these ads based on Your past visits to our Website. If Google Signals is enabled, Google may associate data collected from our Website with information from signed in Google users who have consented to personalised advertising. This provides aggregated and anonymised insights into cross device behaviour. You can manage or opt out of Google’s advertising features by visiting:

  • Google Ads Settings: https://www.google.com/settings/ads
  • Google Analytics Opt Out Browser Add on: https://tools.google.com/dlpage/gaoptout

We do not merge personally identifiable information with data collected through Google’s advertising products unless You have provided explicit consent. We do not send Google any information that identifies You directly, including names, email addresses or contact details.


8. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about You

  • Request correction of inaccurate or outdated information

  • Request deletion of personal information where legally permitted

  • Withdraw consent at any time

  • Object to the processing of Your information

  • Request details of third parties to whom Your information has been disclosed

  • Lodge a complaint with the Information Regulator

To exercise these rights, contact us at: info@sureloans.co.za

9. Retention of Personal Information

We retain personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Where information is no longer required, it will be securely destroyed or anonymised.

10. Your Use of the Website and Sharing of Information

Your use of the Website is at Your own risk. We accept no liability for any uploading, reproduction, distribution or sharing of Your customer profile carried out by You.

11. Communications and Marketing

By registering on the Website, You consent to receiving communications regarding promotions, special offers and marketing initiatives of ours, our partners or affiliates. These may include emails, SMS messages or telephone calls. You may unsubscribe at any time by emailing: info@sureloans.co.za

12. Questions and Complaints

If You have questions about this Privacy Policy or wish to lodge a complaint, contact us at info@sureloans.co.za

13. Acceptance of this Privacy Policy

By using the Website, You acknowledge and accept this Privacy Policy.

If You do not agree, You should stop using the Website.

Continued use of the Website following any updates to this Privacy Policy will be treated as acceptance of the updated terms.